FAQ

1.What is your business hours?

8:30 a.m. - 18:30 p.m. (GMT+8) from Monday to Friday

8:30 a.m. - 14:30 a.m. (GMT+8) Saturdays.
We do not work on Sundays and public holidays.

2.How can I get a quote?

At PCBmain.com, you can use our online quote system to get your price instantly and immediately after you input a few parameters online. Of course you can still ask for a traditional quotation request by sending email to [email protected] and our service person will quote within 24 hours, do not forget to enclose your Gerber files and all other necessary files for PCB quotation.

3. How does your privacy policy work?

We respect the privacy of all our customers. We promise we will never share your personal information with any third parties.

4. Are your PCBs RoHS Compliant?

Yes. But we also offer leaded PCBs.

5. Can I cancel order if I feel I can not receive my PCBs due to PCBmain’s fault after tracking the fabrication status online?

We promise 100% satisfaction and we are keeping a record of 96% on-time delivery! If you feel you can not receive your PCBs as scheduled due to our fault, you can cancel the order and ask for full refund or credit your PCBmain.com account for payment of your next order.

6. How can I track the fabrication and shipping status of my order?

We will send notificatiosns emails to update the status after fabrication and shipping.

7. What if I am dissatisfied with PCBs from PCBmain?

If you find any defects with your PCBs upon receipt in you hand, or if you feel any dissatisfaction about our products or services, please immediately let us know via [email protected], we will respond within 24 hours. We will serve you till you are finally satisfied. We will either repair or re-fabricate your PCB if quality issue occurs, or we will refund full amount to you without returning the defective PCBs. You may also choose to credit your PCBmain.com account and you may use the credit for your future orders with us.

8.When does the turn-time begin?

Due to the complexity of how to determine the turn time of PCB fabrication, our policy is that turn-time begins immediately after your Gerber files and all other necessary files being received, reviewed by us and re-approved by your side. When all these reviews and approvals are done, we will start fabrication immediately.

9.How to repeat my previous order?

Step 1: Login and enter My Order section, locate the order you want to reorder, click view to enter Order snapshot page.
Step 2: Click Reorder button to enter reordering page. Double check circuit spec, fill in quantity, lead time and other specs, then click Add to Cart button to submit the order and release the payment.
Note: NO PCB design modification is accepted except for design updates on silkscreen layer & wiring layer. Otherwise, you have to place it as a new order.

10. I need invoice of my order. What should I do?

Actually you can get order invoice online by yourself. Please login and enter My Order, locate the order you are after, move mouse to the upper right of that order line then click Invoice Print icon to print the invoice. And you can also contact [email protected] to get the invoice.